Title, Benchmarking. Author, Michael J. Spendolini. Publisher, Norma, ISBN, X, Length, pages. Export Citation, BiBTeX. This guide presents a pragmatic model for setting up a world-class bench- marking process. It explains how to determine what products or processes to. Summarizing the lessons learned from the premier benchmarking companies, the author has developed a generic benchmarking model.
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Benchmarking – Michael J. Spendolini – Google Books
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The Benchmarking Process
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